The past five years have been transformational times for financial services companies on both core business and corporate responsibility levels. Government, stakeholders, and civil society have intensely focused on creating a more responsible financial services industry. Within this context, how much has changed inside the industry? Do these companies interact differently with their clients on sustainability issues? This one-hour session will look at the impacts of the financial crisis on the financial services industry, and how it has affected the ways financial institutions manage their businesses, invest clients’ money, and work with clients on sustainability leadership.